Priority Pass™ Private Conditions of use
In these Conditions of Use, the following words and expressions will have the meanings set out against them below:
Customer
means any person who participates in the Programme.
Means of Access
means booking confirmation emailed to Customer by Priority
Pass or any such other form of access as detailed by Priority Pass in writing from time to time at
its sole discretion and containing Customer’s name, contact number, travel details, passport number,
booking confirmation number, Service details and where applicable, accompanying guest.
Service Provider
means a third party provider of Services.
Service
means a collection of premium airport services provided by Service
Provider which may include, but is not limited to:
(i) personal assistance to assist Customer from arrival to departure;
(ii) access to private
airport terminal;
(iii) access to lounge in private airport terminal;
(iv) access to
dedicated lane for customs and security; and
(v) transportation from lounge to airplane,
dependent upon airport.
Merchant of Record
means the organisation responsible for processing Customer
payment for access to Service through Programme, including but not limited to, the following
Priority Pass’s affiliates:
(i) Priority Pass Limited;
(ii) Priority Pass, Inc.;
(iii) Priority Pass (A.P.) Limited;
(iv) Collinson (Shanghai) Co. Ltd;
(v) Collinson Services India LLP;
(vi)
Collinson Peru S.A.C.; and
(vii) Priority Pass (Asia) Pte. Ltd.
Priority Pass
means Priority Pass Limited of 3 More London Riverside, 5th
Floor, London, SE1 2AQ United Kingdom. Company No. 02728518.
Programme
means the Priority Pass™ Private programme provided by Priority
Pass to enable Customer access to Service in Programme using Means of Access.
Conditions of Use: By participating in the Programme, Customer agrees to and accepts these
Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided
to Customer in relation to purchase, or use of, Programme. Priority Pass reserves the right at all
times to make any changes to these Conditions of Use. Customer agrees that Priority Pass may provide
notification by posting the Conditions of Use on
private.prioritypass.com, and that
Customer use of Programme constitutes agreement to the current Conditions of Use. Customers are
advised to review these Conditions of Use prior to use of Programme. Conditions of Use are effective
as of 24th June 2024 and will apply to use of Programme from that point forward.
Terms: These Conditions of Use set out the terms relating to Programme and use of Service. Each Service Provider will have its own specific terms which will be outlined in Service description on Programme website. By using Service Customer is accepting Service Provider’s terms. Customer should read Service Provider’s terms carefully before using Service.
Merchant of Record: The principal entity supplying Service for Programme is as follows:
(i) Priority Pass Limited for services within Europe, Middle East and Africa;
(ii) Priority
Pass, Inc. for services within North America, South America (excluding Peru) and Latin America;
(iii)
Priority Pass (A.P.) Limited for services within Asia Pacific (excluding People’s Republic of China,
India and Taiwan);
(iv) Collinson (Shanghai) Co. Ltd for services within People’s Republic of
China;
(v) Collinson Services India LLP for services within India;
(vi) Collinson Peru
S.A.C. for services within Peru; and
(vii) Priority Pass (Asia) Pte. Ltd. for services within
Taiwan.
Booking: To access Service, Customer must contact Priority Pass to make a booking. Customer is required to provide their travel information. Priority Pass will confirm booking request with Service Provider. Upon confirmation by Service Provider, Priority Pass will issue Means of Access to Customer.
Eligibility for Programme: Eligibility for Programme is a result of offer by Customer’s payment card provider or other organisation. Customer agrees and acknowledges access to Programme may be revoked by Customer's payment card provider or other organisation at any time.
Documentation: Admittance to a Service is strictly conditional upon Customers possessing (i) a valid Means of Access, (ii) a valid boarding pass and (iii) any additional identification that Service may require from Customer and their guests, which may include passport, national identity card or driving license. Ineligible Means of Access, photograph of Means of Access or provision of booking confirmation number will not be accepted as substitutes for Means of Access. Some Services in Europe are located within designated Schengen areas of airport and access is only provided to these locations if Customer is travelling between Schengen countries.
Use of Service: When presenting Means of Access on entering Service, Service Provider’s staff will verify Customer’s eligibility for Service by visually inspecting Means of Access. If requested, Customer must sign any Service Provider’s check in device. The electronic record of Customer’s Means of Access will be considered valid evidence of Customer accessing Service.
Means of Access on Electronic Device: Means of Access on Customer’s smartphone, tablet or other device may require inspection by Service Provider’s staff, including the need for the member of staff to handle the device. Priority Pass accepts no liability for any damage caused to the device by Service Provider or their staff.
Use and expiry: Means of Access is non-transferable and Customer may only use Service up to and including the expiry date shown on the Means of Access. Customer can request an amend to booking date by contacting Priority Pass. Means of Access may not be used by any person other than the named Customer.
Service Provider Charges: Priority Pass is not responsible for any charges made by Service Provider in relation to any Service, whether authorised, unauthorised or incorrect.
Children: Applicability of Service for children varies according to each specific Service Provider’s policies. Customer is advised to check Service description by contacting Priority Pass or Programme materials supplied by payment card provider for specific child-related provisions prior to using Service. Inclusion of children with regard to eligibility for the Service is at the discretion of Service Provider.
Behavioural Standards: Use of Services is subject to Customer and guest behaving and dressing in accordance with Service Provider’s terms and conditions, and any person not complying with such terms and conditions may be asked to vacate Service. Priority Pass is not liable for any loss suffered by Customer or guest where Service Provider has refused admission to Service use because Customer or guest has not complied with the terms of this Programme or Service Provider’s terms and conditions.
Consumption Charges: The provision of alcoholic drinks, where local law permits, is at the discretion of each Service Provider and applicable laws, and in some cases may be limited or unavailable. In such cases, Customer is responsible for paying any charges for additional consumption or for premium alcoholic drinks directly to Service Provider. See individual Service descriptions for details.
Telephone and Wi-Fi: Telephone and Wi-Fi availability vary in each Service and are provided at Service Provider’s discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other services are at the discretion of each Service Provider and Customer is responsible for paying these directly to Service Provider.
Flight Announcements: Service Provider has no obligation to announce flight information and Customer accepts that Priority Pass will not be held liable for any direct or indirect loss resulting out of any Customer or guest failing to board their flight. It is Customer’s responsibility to check the relevant entry requirements for any country and to have the correct travel documentation for the journey.
Changes to Service or Programme: Priority Pass may amend Service or Programme at any time upon providing immediate notice in advance of such change. Where Customer receives Programme through a payment card provider or other organisation, any changes will be notified to the payment card provider or other organisation who is responsible for advising Customer. In the event that Customer does not accept a change, Customer will have the right to terminate their Programme by providing 30 days’ notice in writing directly to the payment card provider or other organisation who will be responsible for informing Priority Pass.
Third Party Organisations: Services are owned and operated by third party organisations, Service Providers. Customer and guests must abide by the rules and policies of each participating Service. Customer accepts that Priority Pass has no control over the Service Provider’s decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customer may spend in Service, any charges payable above those included, or the personnel employed. Priority Pass will use reasonable endeavours to ensure benefits and facilities are available as advertised, but Customer accepts that Priority Pass does not warrant nor guarantee in any way that any or all of the benefits and facilities of Service will be available at the time of Customer's access.
Payments Between Customer and Service Provider Where applicable, access to specific services not included in Means of Access may require payment in addition to Customer’s Means of Access. This additional payment is managed by Service Provider and Priority Pass accepts no liability for this transaction between Customer and Service Provider.
Third Party Links and Websites: Programme website may contain links to websites, offers or programmes that are operated or owned by third parties that are not part of, or controlled by, Priority Pass. Priority Pass accepts no responsibility for the content of any such third party websites, or in relation to use of any Service or the redemption of any offers by third parties. Priority Pass will not be liable for any loss or damage that may arise from Customer’s use of any third party websites, offers or programmes.
Loss: Customer accepts that Priority Pass is not liable for any direct or indirect loss to Customer, or any guest, arising from the provision or non-provision, whether in whole or in part, of any of the advertised benefits and facilities. Customer accepts that Priority Pass is not liable for any loss or personal injury suffered when using Service by any person who has entered under the Programme.
Personal Belongings: To the fullest extent allowed by law, Priority Pass accepts no responsibility for the actions of Customer or guest when using Service or participating in Programme and will not be responsible for any personal belongings when using Service by Customer or their guest.
Invalid Means of Access: Any Services accessed by Customer using an invalid Means of Access will be charged to Customer.
Cancellation and outstanding charges: In the event that access to Programme has been revoked due to Customer’s payment card being cancelled or an account being transitioned to a payment card that no longer participates in the Programme, Priority Pass reserves the right to pursue legal action to recover any outstanding charges from Customer.
Cancellation by Priority Pass: Priority Pass reserves the right at any time in its sole discretion and without notice to terminate the Programme. Where applicable, a proportional refund of fees paid will be made provided revocation has not been made because of fraud or misuse by Customer. Priority Pass reserves the right to immediately cancel, without refund, access to Service or Programme where Customer is found to be in breach of these Conditions of Use.
Fees: Priority Pass reserves the right to increase any fees applicable under Programme upon 30 days’ notice to Customer.
Indemnity: Customer agrees to defend and indemnify Priority Pass and its directors, officers, employees, agents and affiliates (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Services access by Customer or any other person accompanying Customer, except that such indemnification will not extend to acts of gross negligence or wilful misconduct by the indemnified parties.
Tax Liability: Priority Pass makes no representations as to any income, use, excise or other tax liability of Customer as a result of access to Service. Customer is advised to consult with their accountant or tax adviser for further information. Customer is solely responsible for any tax liability as a result of any purchase or use of Programme.
Personal Data: By participating in Programme, Customer consents to their personal data being used in accordance with the Programme’s privacy policy available on Programme website or available on request to Priority Pass.
Disputes: Customer agrees Priority Pass is not responsible for any disputes or claims that may occur between Customer, Service Provider, payment card provider or other organisation, nor for any losses, costs, damages, or expenses incurred or debited.
Contact: If Customer has any concerns or complaints about the Programme they should contact Priority Pass. Any claims, issues or complaints arising out of or in connection with the Programme regarding Means of Access should be dealt with by Priority Pass. Customers with claims, issues or complaints relating to any Service should, within six months of the date of Service, contact Priority Pass via one of the channels listed:
Telephone:
Saudi Arabia: +966 (0) 545 781 266
United Arab Emirates: +971 (0) 561 511 166
Write to:
Priority Pass
3203A Business Central Towers
Al Sufouh, Al Sufouh 2
Dubai
United
Arab Emirates
Email:
private@prioritypass.com
Monitoring: Priority Pass is constantly trying to improve the services it provides to Customers therefore may monitor telephone calls from Customers to maintain and enhance our services. Where calls are recorded, Customer may access their own telephone recordings and call charges by submitting their request in writing to the Priority Pass.
Sanctions: Customer represents and warrants that (i) Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.
Jurisdiction: To the extent permissible by local law or regulation, these Conditions of Use will be governed by and construed in accordance with English law, and Priority Pass and Customer will submit to the exclusive jurisdiction of courts of England and Wales to resolve any disputes that arise out of them.
Conflict: If there is any conflict in meaning between the English language version of these Conditions of Use and any version or translation of these Conditions of Use, the English language version will prevail.